Set Strong Expectations for Tenancy Success

Set Strong Expectations for Tenancy Success

Your chance of tenancy success depends greatly on the foundational expectations established right from the get-go!

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How to Win 'I won't pay my water bill'

How to Win 'I won't pay my water bill'

I bet you have heard this statement before from tenants when they receive their water usage account. They call you promptly and say “I have just received my account, but my tap was leaking for 3 months!” They either want the account substantially reduced, or don’t want to pay anything at all.

So in the case where water has been lost due to leaking or dripping, what do you do?

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Four Effective Ways to Combat 'My carpets don't need cleaning.'

Four Effective Ways to Combat 'My carpets don't need cleaning.'

(This article is useful and written for states where you’re unable to enforce carpet cleaning at the end of tenancy)

Most property managers have had tenants who are vacating the property say that their carpets do not need professional cleaning. But are they avoiding the truth?

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Ten Tips for Tackling Really Difficult PM Situations

Ten Tips for Tackling Really Difficult PM Situations

‘Property manager’ may as well be defined as ‘problem solver’!

Here are some key points to help you tie-up any tricky situation with a positive resolution.

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BEWARE the 8 Biggest Communication Complaints from Landlords

BEWARE the 8 Biggest Communication Complaints from Landlords

Missing these common communication mistakes could prove catastrophic for PM businesses.

If you recognise these issues occurring in your business - investigate, identify the cause, and make changes to ensure the communication complaint never occurs again.

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Ten Power Keys to Dealing with Conflict (Part One)

Ten Power Keys to Dealing with Conflict (Part One)

Property management has various forms of conflict.

Property management has two general types of conflict, one being practices that can be in place to avoid conflict, and then conflict that comes with the job!

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